Frequently Asked Questions - Wholesale Hardwood Interiors

14, Jul. 2025

 

Frequently Asked Questions - Wholesale Hardwood Interiors

Frequently Asked Questions

Sales

I am not a builder. Will you sell to me?

Yes, our major clientele is building contractors who specialize in residential or commercial building, but we will sell to anyone who has a need for quality interior products.

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What if my project is small, will you still sell to me?

Yes, we leave no one out. If you simply need a few feet of shoe moulding, trim, a stair tread or trying to match a previous door pattern, we are here for you. 

I am not sure what I am looking for. Can you assist?

Sure, we would love to help. Trends change from year to year and it is our job to stay on top of the latest styles. Contact us or stop by one of our regional locations and a millwork expert will be ready to guide you along the way. In the mean time you are welcome to grab some ideas form our project gallery or our catalogs.

Can I get a sample?

Yes, if you are settled on a few different trim profiles, but have not yet made up your mind we would be happy to cut a few samples for you.

How long is an estimate good for?

30 days, unless otherwise stated. Depending on the job size and length of time to complete, an estimate can extend past the 30-day mark.

Do you accept returns?

Yes, stock items can be returned as long as they are undamaged and returned in the same condition they left our warehouse. 6 months is the maximum length of time a customer has to return an item.

Billing

How long to I have to pay my bill?

Terms are stated at the bottom of a customer’s invoice.

Do you accept Credit Cards?

Yes, we accept VISA, MasterCard, Discover and American Express.

Do you offer credit accounts?

Yes, an established business with an approved credit application can receive a credit account with WHI.

Why am I being asked to pay a deposit?

A 50% deposit is required for any non-stock material or special-order items. Deposits, or full payments, may be requested for first time customers or businesses who do not have an open credit account established.

What is a Setup Charge?

A setup charge is allocated to accommodate for the time it takes to setup manufacturing machinery for a particular job. This charge is applied to specialty items that are non-stock.

What is a Knife Charge?

A knife charge is allocated to accommodate for the expense required in the creation of a new custom knife profile. Check out all the custom knife profiles WHI has accumulated over the past several decades while serving our customers custom design needs.

Products & Services

Do you offer walk-throughs?

Yes, an Account Executive would be more than happy to schedule a time to perform a walk through for your building project.

Does WHI do installs?

No, we do not offer installation. Although, we have relationships with the some of the top builders and contractors around. Contact us or stop by a regional location for details.

Can you match a door or piece of trim?

Yes, much of our customer satisfaction has come from detailed designers and craftsmen who seek to match an existing product profiles and patterns.

Do you make custom jambs for doors and openings?

Yes, measurements and specifications are required.

What information is needed for a custom trim quote?

To quote a custom trim profile we need the following:

  • A sample or drawing of the profile.
  • Width, height and any length specification.
  • Desired footage required.
  • Desired wood species.

What is flexible moulding?

Flexible trim moulding is a polyurethane material that can be bent, cut and shaped to fit several unique trim needs, including arches, curved walls, and bathrooms. 

Does WHI sell exterior products?

For the most part, no. Although, we have done special order products that end up on the exterior of homes.

Shipping

Do you deliver products?

Yes. House packages are delivered right to the job site. For special orders or smaller orders, you may request drop-offs to be made at your local warehouse. Check out our locations page to see all warehouse locations.

Can I pick up my product?

Yes, for pickup at a warehouse you will want to call ahead of time to make sure your product is ready for pick up.

Frequently Asked Questions | Wholesale Cabinet Supply

For a durable finish that will last for years, our painted cabinets are finished with a sprayed on catalyzed conversion varnish. Our stained cabinets are finished with a sprayed on stain and with a polyurethane top coat.

Both are a 25 sheen - Eggshell Satin

We carry both partial and full overlay doors.

In our Designer and Premier Series, the doors and drawers are a 1 1/4" or full overlay. The frames are 1 1/2" wide, so this means that 1/4" of the frame is generally exposed around the edges of the door and drawer fronts.

In our Craftsman Series, the doors and drawers are a 1/2" or partial overlay. The frames are 1 1/2" wide, so this means that 1" of the frame is generally exposed around the edges of the door and drawer fronts.

Generally, full overlay is more desirable.

Our cabinet boxes (the bottoms, sides, backs, and tops) have an all plywood construction. Due to it's sturdiness, strength, and durability, it is ideal for this purpose.

The face frame of the cabinet and the frames of the doors and drawers are constructed of solid wood (3/4" thick North American maple).

The center panels on many of the door styles is an MDF material. While MDF isn't an ideal material in the construction of the cabinet, it does have its advantages. Since it is easier to form into a consistent shape and it isn't susceptible to contraction and expansion in temperature changes (which can cause cracking), it is used in the CENTER panels on many of the door and drawer fronts.

The exceptions to this are the Wheaton, Kingston, and Georgetown door styles, all of which have solid wood center panels.

For More Information: https://www.thewcsupply.com/pages/cabinet-construction

The company is the world’s best Wooden Door Wholesale supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.

While we highly recommend having each cabinet assembled before being shipped, there are certain circumstances where it makes more sense to send a cabinet unassembled. Some of those reasons include:

  • Cost savings - Some customers prefer the cost savings over convenience.
  • Time frame - RTA cabinets will typically ship quicker than assembled cabinets. So if you are on a super tight time crunch, RTA may be the way to go.
  • On site modifications - Perhaps you need to modify a cabinet for a particular space or use. This is usually easier to accomplish before the cabinet is assembled.
  • Tall cabinets and low ceilings - If you are going to be buying a tall cabinet that goes to the ceiling in your home, I advise you buy the cabinet unassembled (RTA) and assemble it in place.

So, before adding each cabinet to your cart, you will be asked whether or not you would like it shipped assembled or not.

Note - All of the pricing on this website assumes you are buying your cabinets assembled. So when you see a 10x10 kitchen price or a linear foot price, that is with the cost of assembly on each cabinet figured in.

While we highly recommend having each cabinet assembled before being shipped, there are certain circumstances where it makes more sense to send a cabinet unassembled. Some of those reasons include:

Prep for glass - This option should be checked if you are looking to convert a standard door into a glass door. When a door is 'prepped for glass', the center panel of the door is removed so the frame is ready to accept glass. NOTE - We do not provide the glass, it must be sourced and installed locally.

Depth Modification - On many of our cabinets, you will be asked if you would like to change the depth of the cabinet. For wall cabinets, the depth can be either increased or decreased, based on your needs. For base and tall cabinets (oven and pantry cabinets), you can decrease the depth. All changes in depth are in 3" increments. This modification really provides limitless possibilities to your kitchen when you put it to good use. Feel free to contact us if you have any questions about how to put this modification to use in your home.

Note: Modifications are only available on assembled cabinets, RTA cabinets cannot be modified.

Depending on your location, we ship the cabinets out of one of three locations:

Orders shipping to the Southeast, the cabinets ship out of Atlanta, Georgia:

Boulder Ridge Dr.
Atlanta, GA

Orders shipping to the Northeast, the cabinets ship out of Fall River, Massachusetts:

485 Commerce Dr.
Fall River, MA

Orders shipping to the Midwest, the cabinets ship out of Bolingbrook, Illinois:

380 Veterans Parkway, Suite 100
Bolingbrook, IL

There are occasions where orders for one region will ship from another warehouse.

You can pick your cabinets up from one of the above warehouses to avoid the freight charge. If you choose to do this, you will need to make sure you have a vehicle capable of holding and towing the cabinets. You will also need to make sure you have someone with you to help you load the cabinets.

For JSI Cabinetry Orders

Panels larger than 48" and Assembled cabinets CANNOT be returned or refunded. Unassembled (Ready to Assembled/RTA) cabinets, trim, etc can be returned as long as they are in good condition and in their original packaging.

Returns on these items will be subject to return shipping charges and a 25% restocking fee.  

ALL RETURNS MUST BE PROCESSED WITHIN 60 DAYS OF RECEIVING THE PRODUCT.  

We strongly suggest ordering a door sample before buying your cabinets to see the quality, construction, and finish in person. Door samples are a very worthwhile investment on such a large purchase to ensure you will be satisfied.

For Wolf Classic Orders

Wolf Classic products are returnable within 60 days of receipt.

  • Special Order items are not returnable.
  • All returns requested within 30 days of receipt will be subject to a 20% restocking charge.
  • Material over 30 days old will be charged a 35% restocking charge.
  • Material over 60 days old is not returnable.

JSI orders typically arrive within 4-6 weeks but please allow 6-8+ weeks for extenuating circumstances that are out of our control like back orders, delivery delays, damages, etc.

Unfortunately, those do occur occasionally, though not often. We will take care of replacements (as long as receiving instructions are properly followed), but we need time to send them.

Since these things are inevitable and out of our control, we can't be responsible for any delays or inconveniences on your project that might be experienced as a result of said delays or damages, so please plan accordingly.

Whether you are a flipper needing a budget friendly layout or a homeowner wanting the kitchen of your dreams, we have a team of designers that are waiting to work with you and help you design your kitchen (or any other room you need cabinets for)!  All they need to get started is measurements and your preferences.

The best way to submit your drawings and preferences is by using our Kitchen Design Request Form.  Be sure to submit as much information as possible!  Once your form is submitted, we are usually able to respond with an initial design within 5 business days.  This can take longer if volume is higher than usual.  

This is ultimately about personal preference. But as a general rule, you want to have the doors open in a direction that is convenient from where you will be accessing them.

For example, say you have a single door cabinet to the right of your range. It would be a good idea to put the hinges on the right side of that cabinet. That way, when opening the cabinet door, you have full and convenient access to the cabinet without having to move. Likewise for a cabinet to the left of the range. A left hand hinge would provide easier and more convenient access while standing at the range.

Another factor to consider is which hand is your dominate hand? If your right hand is your dominate hand, putting a right hand hinge on most single door cabinets (except where noted above) will probably work out better for you.

If you are working with a designer, make sure to point out any of the above preference to them so they can design your cabinets in a way that will make your kitchen not only beautiful, but functional!

For more information, please visit Wooden Door.